The UK’s Leading Managed IT Services Company
Managing IT requires resources and expertise that can be challenging for companies to develop and maintain internally. That’s why partnering with a leading managed IT services company like Pinnaca Retail, the UK’s leading technological support company, is preferred by leading brands such as Scoffs Group, LK Bennett, and many more.
Award winning support since 2016 . . .
Why Choose a Managed IT Service Company?
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Managed IT service providers, like Pinnaca, handle your IT so you can focus on growing your business. We monitor your systems 24/7, handle software and security updates, and are available for technical support whenever needed.
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Pinnaca designs custom IT solutions based on your unique business needs. We get to know your workflows, priorities and future goals and build a strategy to support your success through technology.
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Our experts stay up-to-date with the latest tools, software and cybersecurity practices to keep your systems running optimally and securely - so you don’t have to.
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Outsourcing IT allows your organisation to predict monthly costs and reduce the risk of unexpected downtime or expenses from network failures or cyber-attacks. Pinnaca’s remote monitoring and management services ensure proactive monitoring of your IT infrastructure to detect and resolve issues quickly.
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Partnering with a managed IT services provider like Pinnaca, the UK’s leading managed IT service company, allows small businesses and established organisations to benefit from enterprise-level technology and expertise without the associated red tape. Focus on your business and leave the tech to us.
Pinnaca Retail: UK Leaders in Managed IT Services
At Pinnaca, we have the experience and expertise to handle your IT needs. Our team of certified engineers and technicians are always on hand to proactively monitor and maintain your IT infrastructure.
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Whether addressing security risks, optimising system performance or planning for future growth, Pinnaca is already trusted by industry leading brands. Our proactive approach means issues often get resolved before you even notice them.
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With Pinnaca, you have peace of mind that your network and technology are in good hands. Our expert staff provide strategic guidance and recommendations tailored to your unique needs. Our fully customisable services allow us to choose what you need — everything from essential monitoring and security to complete IT management.
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You never have to worry about keeping up with the latest technologies or staying on top of compliance requirements. Pinnaca handles all system upgrades, software patches, data backup, and more. We make sure you’re continually operating securely and efficiently.
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World-renowned brands trust Pinnaca. When you work with us, you’re accessing services already used by leaders in your sector. With our expert support, you can focus on growth and innovation rather than technical difficulties.
Meet the Team
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Minesh Thakkar
CEO
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Marlene Hunte
ACCOUNTS EXECUTIVE
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Jamall Abdalla
RETAIL IT SERVICE DELIVERY MANAGER
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Nick Boniface
IT PROJECT DELIVERY MANAGER
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Riza Mogul
IT SERVICE DELIVERY MANAGER
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Paulo De Freitas
PROCUREMENT SPECIALIST
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Chloe Baloufaud
GENERAL MANAGER
PARIS OFFICE, FRANCE -
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Amar Abdalla
IT SERVICE DELIVERY ENGINEER
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Ben Potter
SENIOR RETAIL IT PROJECT ENGINEER
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Daniel Little
SENIOR IT PROJECT ENGINEER
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Jack Lawrence
SENIOR RETAIL IT SERVICE DELIVERY ENGINEER
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James Pylyp
SENIOR RETAIL IT SERVICE DELIVERY ENGINEER
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Joao Nunes
SENIOR IT SERVICE DELIVERY ENGINEER
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Maninder Singh
RETAIL IT SERVICE DELIVERY ENGINEER
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Omar Benrezzoug
RETAIL IT SERVICE DELIVERY ENGINEER
PARIS OFFICE, FRANCE -
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Sam Collins
IT SERVICE DELIVERY ENGINEER
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![Ejaz Hussain Service Delivery Engineer]()
Ejaz Hussain
SERVICE DELIVERY ENGINEER
The Benefits of Partnering With Pinnaca
Partnering with a managed IT service provider like Pinnaca offers compelling benefits.
Scalability & Flexibility
With Pinnaca, your IT infrastructure can quickly scale up or down as your business needs change. As you experience rapid growth within your company, we have the resources and expertise to seamlessly expand your network, add new workstations, solidify security, or integrate new software platforms. We work with bold brands that are building.
Cost Efficiency
Our managed IT services cut costs through optimised infrastructure, bulk purchasing power, and proactive maintenance. Our technicians have years of experience designing efficient networks and systems for businesses of all sizes. We can also get the best hardware, software, and licensing deals, passing the savings on to you. With regular monitoring and patching, we help avoid expensive downtime from IT issues.
Improved Productivity
A robust and reliable IT system boosts productivity in any organisation. Pinnaca’s managed IT services provide high network uptime, fast issue resolution, and a streamlined infrastructure designed for efficiency. Your employees will spend less time waiting for technical support or dealing with technology hiccups and more time focusing on core business activities.
Immediate Access to Specialists
With Pinnaca as your IT partner, you can access a team of certified technicians and specialists whenever needed during business hours. No more waiting on hold or navigating confusing phone menus to reach support. We are the technical experts who know your network and systems inside and out.
Quality IT & Retail Solutions
IT Consultancy
Our exceptional team have experience in all operational and commercial spheres of IT infrastructure, IT technical implementation, IT procurement, and IT project management.
When you choose Pinnaca you immediately get access to our team of high calibre Award Winning technical experts.
IT Consultancy comes as part of our service, but if you are new to Pinnaca and need guidance or expert help with a challenge your business is facing, get in touch for a no obligation call.
Hardware
We are hardware specialists with unique procurement processes that guarantee you get the best price on hardware, whatever your budget.
Sure, we partner with world leading brands, but we choose all of our partners with precision. If it is humanly possible to meet your hardware requirements, then our Pinnaca procurement specialist will not disappoint.
We look after all your hardware IT needs for the office and hybrid workers, and also procure EPOS hardware and back of store essential hardware for many successful retail brands.
Software Licensing
Our clients trust us with their software licensing needs because they don’t want to pay for software that they don’t use. They want an IT partner that understands their business and can help them select software solutions that will directly impact their bottom line.
They appreciate not having to think about their software licenses once they have been purchased. Security, usage, renewals, and optimisation are all monitored centrally by Pinnaca.
If you buy your software from us, or purchase an integration from one of our partners, you have our support if it goes wrong. We help our clients to get the most out of the software they have.
Certified & Accredited by Leading Technology Brands
Bespoke Retail EPOS Solutions
With over 20 years’ experience in retailer solutions, we have the skills to create a personalised EPOS & Stock Management system that puts vital retail sales data right at your fingertips. Our services extend to hardware procurement for both offices and retailers.
We partner with market leader Retail Pro International to bring cutting-edge EPOS software to retailers of all sizes. If you need to know about the latest retailer solutions, we have our finger on the pulse when it comes to the retail software market and can answer any questions you might have.
Proactive Retail IT Support
From installing and integrating your retail epos solution, to ongoing service management and IT support, we keep your business moving with our Managed IT Services for retailers that include network management, cloud storage, system backup, disaster recovery, antivirus software and SOC 2 compliant network security.
Whether you have a problem while serving a customer at the weekend or server issues overnight, we offer award-winning 24/7 Retail IT Support to ensure you can carry on doing what you do best.
Retail solutions to help your business thrive
Business Intelligence
Understand your data to better understand your customers and optimise your business for maximum ROI.
Enterprise Resource Planning
ERP helps you manage and merge your business systems to create a unified view of your data that’s greater than the sum of its parts.
Integrations
Get your business systems working in harmony with customised and automated processes to take your business to the next level.
Ecommerce websites
Your business deserves a website that not only stands out, but offers an engaging user experience while optimising conversion rates. Our Web Design & Hosting solutions, that integrate with Retail Pro will help you establish and grow your brand online and beyond.
Retail Phone Systems
Linking all great businesses is a great communications network, whether it be VoIP or traditional phone systems, we can keep you in touch with your customers.
Retail Security Systems
We can help keep your store secure with new design led CCTV and unobtrusive door entry systems.
IT & Retail Solutions Trusted by Clients Worldwide
★ ★ ★ ★ ★
5: based on 3635+ BizRatings and Google Reviews.
IT Isn’t Worth Risking!
By choosing Pinnaca Retail as your Managed Service Provider, your business not only gains access to top-tier IT services but also a partner dedicated to its success. Our commitment to exceptional service and innovative solutions makes us a leading choice for local businesses seeking managed IT services around the London, Essex and Loughton areas, and IT procurement services in the UK and France.
For retail businesses located around the world, we offer Retail Pro software that helps streamline operations alongside world-class support.
Frequently Asked Questions
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A managed IT company is a third-party organisation responsible for handling certain portions of a business’s IT needs. These companies work on a subscription basis, where the client pays a set fee regularly, usually monthly, for a predefined set of IT services.
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A Managed Service Provider (MSP) is a company that remotely manages a customer’s IT infrastructure or end-user systems proactively. An MSP company takes care of a range of IT services on behalf of businesses, allowing them to focus more on their core business operations.
MSPs offer services such as:
data backup and recovery
network monitoring and management
cybersecurity plus cloud services
software support, and more.
The services can be fully comprehensive or tailored to a client’s needs.
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Though both are under the umbrella of information technology, managed IT services and IT services have distinct differences. The primary distinction lies in how services are delivered, who delivers them, and the business model involved.
IT Services: This term is a broad one and covers a vast array of technological services, including software development, system integration, data analysis, technical support, and more. An in-house IT team or an outside contractor or consultant might deliver these services. In this model, the focus is often on solving specific problems or implementing particular projects. It’s more of a reactive approach where the IT team responds to issues as they occur.
Managed IT Services: This is a specific type of IT service where a third-party company, known as a Managed Services Provider (MSP), handles a business’s IT needs proactively. The MSP is responsible for monitoring and managing the IT infrastructure, identifying and resolving issues before they impact the business, and responding to and resolving IT issues through their help-desk, available remotely to your staff. This includes network management, cybersecurity, data backup, disaster recovery, and more. The services attract a flat fee under a subscription model, which can help businesses predict their IT costs.
In summary, while both involve providing IT services, managed IT services offer a more proactive, holistic approach to IT management.
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Pinnaca Retail is an outstanding example of a Managed Service Provider (MSP) based in the UK. We specialise in providing comprehensive IT services and already work with world-renowned brands like Vivienne Westwood and MINISO.
Pinnaca Retail helps businesses navigate the complex IT world by managing their technology needs to focus on what they do best: providing excellent IT services to their customers. Our managed IT services range from network management, cybersecurity, data backup, and disaster recovery to IT support and consulting.