Reliable IT Support and Services
Unleash the full potential of your business with our matchless IT support and services.
No matter the size of your company or the complexity of your IT needs, we’ve got you covered!
Leading Managed IT Support and Services
Discover how Pinnaca Retail’s top-tier assistance propels your business forward. With our leading managed IT support and services, your business operations remain seamless. Since 2016, we've been recognised for our award-winning support, skillfully managing all your IT devices and network services to ensure uninterrupted business activities. Our track record is built on rapid, dependable, and expert support, all offered at a competitive price. Experience unlimited customer support and services that truly distinguish us.
Enhance Your Business With IT Services
We take charge of your IT network, installations, subscriptions, and services, remotely strengthening operations while enhancing desktop security. Our managed IT service becomes the cornerstone of heightened organisational productivity, steering you towards accomplishing your objectives.
Structured to amplify business revenue, our managed IT support establishes the framework. Our comprehensive service suite encompasses essential IT enhancements vital for your business's success. Safeguard invaluable data through our holistic IT solutions.
Why Choose Our IT Support?
When you opt for Pinnaca, you're deciding to favour top-tier services and maximum advantages.
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We provide a rapid response to every call received on our help desk during business hours. You can get a solution to every IT issue or need from our helpdesk team. A single call connects you with a skilled engineer to remedy any issue without delay.
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Count on us for unmatched reliability. The trust our customers place in us has propelled our growth, enabling us to offer cutting-edge services. Our extensive array of services and benefits is unparalleled. For leading businesses and enterprises, our managed IT support and services are a game-changer.
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Our skilful experts consistently excel in delivering solutions and support for your IT network. Our highly experienced professionals are intimately familiar with technology and adept at resolving technical problems. They navigate through any challenges calmly and with composure.
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We've structured our IT support and service packages reasonably for enterprises, creating opportunities for businesses to thrive. Use our online calculator to help you gauge your investment in managed IT services.
Our IT Support Services
A multitude of invaluable services await you. Our large portfolio of IT support services are a significant attraction to our customers. What sets us apart is the fusion of affordability and excellence in the services we offer. Delve into the scope of what we can do for you:
Unlimited Remote IT Support
Our helpdesk team boasts seasoned professionals equipped with skills that reflect their track record of delivering exceptional services. During business hours, they stand ready to cater to your needs, swiftly resolving your IT concerns. Our trained IT engineers excel in promptly addressing your issues. This ceaseless remote support ensures prompt IT assistance for our clients. We value client time and conserve your effort, preventing unnecessary hassle. Outside of business hours, P1 issues will be dealt with swiftly.
Remote Hardware Diagnostics
Beyond rectifying IT network issues, we extend our remote services to hardware-related predicaments. In the face of hardware glitches, connect with us remotely instead of grappling with uncertainty. Our remote hardware services offer a solution. If a resolution is not identified immediately, we will support the diagnosis of hardware faults at our premises.
Business Application Support
Empower your business operations through our comprehensive suite of services. We partner with all major software companies and specialise in deploying and supporting third-party applications where licences have been purchased from Pinnaca. We provide assistance with application installation, configuration, and sustained support, ensuring your business functions optimally.
Cloud Computing Services
Cloud storage keeps your data secure, and allows you For any business, safeguarding data ranks paramount. Cloud storage keeps your data secure and allows you instant access whenever and wherever you need it. Cloud services offer more than just file sharing. They allow you to increase productivity and are perfect for remote, collaborative working. Elevate your business with innovative solutions using the power of cloud computing with platforms such as Microsoft Azure.
IT Network Security
Our comprehensive security strategy offers SOC 2 compliance and includes firewall management, advanced user permissions, access logs and automated alerting to help protect the efficacy of your network. We are constantly monitoring your network for vulnerabilities, threats and attacks that may compromise your network. We employ a 3-2-1 backup strategy with three copies of your data, including off-site at Equinox secure data centres.
Data Backup & Recovery Solutions
In an ever-evolving digital landscape, your valuable business data faces risks from various angles: power failures, server outages, viruses, or human errors. With our all-encompassing data backup and recovery solutions, we create a protective barrier for all your essential information. Furthermore, we're committed to providing expert guidance on best practices, ensuring your data's everlasting safety and security in the face of emerging challenges.
Antivirus Management
Our advanced antivirus software employs cutting-edge threat intelligence to swiftly detect new threats by scanning billions of IP addresses and URLs. This shields you from ransomware and phishing attacks in real time. We cover all entry points, including emails, USB devices, and mobile apps, without draining your computing power. Beyond protection, our services minimise malware, viruses, and cybersecurity risks. Enjoy comprehensive data protection, fortified email security, optimised performance, and proactive measures with our advanced antivirus solutions.
IT Protection & Disaster Recovery
Secure your IT systems with disaster recovery strategies that guarantee business continuity while minimising downtime. We offer a proactive approach to protecting your IT assets, utilising ransomware protection to detect the threat of cyber-attacks while mitigating the impact should the worst happen. We will retrieve your business’ IT environment to a recovery point as close as minutes prior to the loss.
Benefits of Managed IT Support and Services
Opting for managed IT support and services opens the door to a multitude of advantages.
Some key benefits include:
Managed IT service providers like Pinnaca have a skilled and expert team that makes sure specialists with the latest and best possible skills handle all your needs.
It is cost-effective to have managed IT support. Hiring a comparable IT team is an expensive and difficult task.
The reliability of your IT system and network is improved, and the risk of downtime is reduced because of our proactive management and monitoring tools.
Comprehensive cybersecurity and data protection are provided with Pinnaca’s managed IT support.
You get a chance to completely focus on your core business without any worries about disaster downtime, viruses, cyberattacks and device management.
You get access to the latest software and technologies that can help you improve your business and revenue.
IT support provides you with the best ransomware disaster recovery solution and works to ensure that you do not have any data loss in the disaster.
Case Studies
MINISO
We are an IT partner for MINISO, and provide Managed IT Support services in London for their head office. We partner with Retail Pro International to bring the best retail management software, hardware, and support to their UK operation.
Tooth Club
We provide comprehensive Managed IT Support services in London and the South for more than ten dental practices for Tooth Club. We are a part of their team, and work closely with them to manage IT projects with precision.
“The best way to find yourself is to lose yourself in the service of others.”
IT Support for
Different Industries
Every industry needs IT support and services to ensure smooth operation and for its technology infrastructure. The integration of technology has increased the efficiency of every industry. We provide our skilful IT support and services to almost every industry.
Some of the major industries we serve are:
Retail
Recruitment
Healthcare
Real Estate
Legal services
Tertiary industries
IT Support and Services for Retailers
We provide our IT support and services to retail companies according to their unique needs and the challenges faced by the industry. The requirements of the retail industry are diverse, as every retailer has their own specific needs. We provide our managed IT services to every retailer as per the demand.
Our helpdesk is available during business hours. With one call as a retailer, you can resolve all IT-related issues. We also provide advice on which technology integrations work best for retailers to boost sales and for better customer engagement.
Our services for the retail industry include providing help in the installation of software and managing different applications. Your network security can also be protected by our experts from all viruses and cyber-attacks. This is the reason that leading retail companies choose us and trust us.
IT Hardware Solutions Trusted by Clients Worldwide
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![Tooth Club yellow pink green logo]()
“I recently used Pinnaca to help me with a major site renovation for my new dental practice, this was executed to absolute perfection”
Tooth Club, Kunal Thakker, Director
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![Streamline Recruitment blue and green logo]()
“Pinnaca make Streamlines IT-life easier and stress-free, I would highly recommend them to any company looking for IT experts.”
Streamline, Lee Griffiths, Director
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![Black and Decker]()
“Be it software, hardware, technical or support for Retail Pro the Team at Pinnaca have you covered. The wealth of knowledge that the guys have sets them aside from others in the industry.”
Black+Decker UK & EU, John Haywood, EPOS Manager
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![Scoffs group red and black logo]()
“Managed IT support for over 100 retail sites. New client testimonial coming soon!”
Costa Coffee Franchise Partner, Scoffs Group UK
Read More >
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![Hyper Recruitment services black and blue logo]()
“Pinnaca quickly proposed a cloud-based platform, IT security solution and an office setup which met our requirements at a cost-effective rate. We felt confident and trusted that they could deliver to this and begun our partnership with them.”
Hyper Recruitment Services, Ricky Martin, Director
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5: based on 1120+ BizRatings and Google Reviews.IT Support Pricing & Cost Calculator
How much should you be paying for Managed IT Support?
We asked our customers what they wanted us to include in their managed IT support packages as standard, then we added more. Hidden benefits are better than hidden costs when it comes to IT support services. According to statista.com, the average cost of managed IT support per employee in the UK is £2,100, and that’s a good guide as to what you should expect to pay for a comprehensive managed IT support package. Pricing varies depending on your business needs, and we understand that you just want a ball park figure to decide whether outsourcing your IT support is a viable option for you.
Click below for an overview of what’s included in each of our three packages, and for access to our managed IT support cost calculator. All you need is an idea of what support you need, and the number of devices you need support for, the calculator does the rest. An easy comparison can be drawn when deciding whether to outsource your IT support, or switch from your current provider. If you need to add or remove services, we can tailor a package for you.
Boost your IT Performance Today!
Are you ready to supercharge your IT setup? Get in touch with Pinnaca today.
FAQs
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We are a service-first business and adopt a hypercare model that extends to every customer. We are focused on your success, and whether you come to us for fully managed IT support, extra support for your own team, or a discreet IT project, we manage your account with precision and care. See what our clients say about us HERE.
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IT support and services are the solutions and the assistance you get for your business, organisation or personal needs to manage your IT network and issues. The support ensures that all your IT systems, network, applications, and infrastructure are working properly and smoothly.
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Knowing the level of support you need can be a fundamental stumbling block, but the answer is simple. The level of support you need will depend on your current IT setup and available resources. Do you have an internal IT team that needs additional support? If so, you would likely opt for our complementary IT support package, whereby our IT engineers work alongside your existing IT team. If you require all of your technical needs to be outsourced, you will opt for a fully managed IT set-up. Do you operate outside regular business hours? Do you need remote or onsite IT support? We support a wide range of clients, and our packages have been carefully constructed to support the needs of the businesses we support.
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Pinnaca is known for its proactive action and solutions. We not only provide IT support when there is an issue. We efficiently monitor all your IT infrastructure and spot and solve the issue before it affects business activities.
We provide our clients with remote help desk support that immediately responds to every call we receive and provides solutions for your software, hardware or any other IT problem. Protecting your system and securing your data is our priority. We provide cybersecurity and cloud space for your data. To increase your business efficiency, we provide our business application support.
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When it comes to supporting your business, we’re as flexible as you need us to be. Our standard opening hours are Monday to Friday, 9 am to 6 pm, for remote and onsite IT support.
For additional peace of mind, we provide 24×7 monitoring and management as standard within our IT support service. This enables us to proactively monitor your systems for possible problems before they happen so we can keep your business up and running around the clock. And if there is an emergency, our on-call team is only a phone call away.